FAQ

Payment & Security

  • Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and Shop Pay for fast checkout.

  • Q: Is it safe to shop on your website? A: Yes! Your payment information is encrypted and secure. We use Shopify's secure checkout system to protect your data.

Customer Service

  • Q: How can I contact you? A: You can reach us through our Contact page, and we'll respond within 24 hours during business days.

  • Q: What if my item arrives damaged? A: We're sorry if that happens! Please contact us immediately with photos of the damage, and we'll arrange a replacement or refund.

Product Care

  • Q: How do I care for my Christmas decorations? A: Store decorations in a cool, dry place after the holidays. For wreaths, avoid direct sunlight to prevent fading. Christmas sweaters should be washed according to the care label.

  • Q: Are your products reusable year after year? A: Yes! Our premium Christmas decorations are designed to last for many holiday seasons with proper care and storage.

Sizing & Fit (for sweaters)

  • Q: How do I choose the right size for Christmas sweaters? A: Please refer to the size chart on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.